We are sorry for your inconvenience. This means that hackers have been able to get your real email address and attempted to register an account on the World Water Community using your email.

There is nothing you need to do. We send email registration confirmation emails to make sure only people who want to become a member of the World Water Community become activated.

When you do not click on the activation link. The account with your email is “pending”. We frequently delete all pending accounts, thus deleting your email.

Our website may check the TrustScore of your:

1. Email domain
2. Server IP-address

In rare occasions, your internet service provider may have been given an IP-address which was previously used for spamming and is listed in the global IP-blocking list.

Whilst we can not check if your email is correct, we can check email TrustScore. Temporary email address domains have low TrustScore and are blocked.

What to do?

1. Check if you have typed you email correctly
2. If you use a temporary or “secret” email address with low score, see if you can use another email address to register.

If the issue remains, create a support ticket.

Are you a new user? Make sure you have activated your account. After your registration an email was sent to you to activate your account.

You can activate your account by clicking on the “Activate-My-Account” link in the email. 

Activation email not received? 

Sometimes receiving the account activation email may take 10 minutes. Also check your spam folder. 

Did you not receive the activation email?

Create a support ticket with your full name, and let us know your IP address (you can check your IP here). 

After ten failed login attempts, you are locked out for 60 minutes.

Try after 60 minutes if your account is automatically unlocked.

If you are locked out again, or when you have been blocked by another user, we need to unlock your account manually.

Create a support ticket with your full name, and let us know your IP address (you can check your IP here).